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Returns Policy

RETURNED GOODS

When goods have been ordered in error or are not as expected, the company may agree to their return on the following conditions.


a) A request must be made to Vimage Products limited (t/a Fresh Indulgence) within seven days of receipt of goods.


b) If you wish to return unwanted goods please ensure that any product you have bought is in original condition and unaltered (for example the addition of personalised logos), unworn or unused and sent back to us with its original packaging. Your statutory rights are not affected.


c) Refunds will be subject to the purchase price less a 10% handling charge. Carriage charges will not be refunded.


d) Returned goods will only be accepted where a Returns Authorisation has been given. The relevant reference number must be quoted on accompanying documentation. For your own protection, please obtain a receipt from the carrier, as the company accept no responsibility for lost parcels.

WARRANTY: All items are guaranteed according to Manufacturer’s warranty; no returns or replacements will be accepted due to fire, accident, misuse, fair wear and tear, neglect or any attempt at repair or adjustment. Conditions of warranty are to repair or replace faulty goods that are not due to customer neglect (within the time of the warranty). There is no refund obligation. If item is still in warranty, please send to Head Office, with accompanying letter of explanation. If fault is due to neglect, a charge will be made for repair and return of goods.